Shipping policy

Speaker & Song currently ships within Canada only. All prices are shown in Canadian dollars (CAD).

Shipping Rates

Standard shipping is free on eligible orders of $200 or more before tax to addresses in the provinces. For eligible orders under $200 before tax, standard shipping is $15 CAD per order to Ontario and Quebec, and $20 CAD per order to the other eight provinces. Applicable taxes are additional. Shipping charges are shown at checkout before payment. Larger or heavier items may require pickup, local delivery or a custom shipping quote; please check the product page.

For orders to Yukon, the Northwest Territories or Nunavut, please contact me before purchasing for a shipping quote. Online checkout does not currently offer a shipping rate for those destinations.

Availability and Timing

Some products are kept in stock, while many are ordered from the Canadian distributor as needed. When an item is not in stock, the product page may provide an expected timeframe. For most brands this is often one to two weeks, but it is an estimate rather than a guaranteed delivery date.

After you place an order, I’ll confirm availability and provide the best current delivery estimate. Leben products can have longer and variable lead times; please contact me for current timing.

Personal Delivery in the GTA

For many purchases within the Greater Toronto Area, I may personally deliver your equipment. If personal delivery is appropriate for your order, I’ll contact you to arrange a convenient time.

Tracking and Delivery

When an order is shipped by a carrier, tracking information will be provided when it is available. Please make sure the shipping address supplied at checkout is complete and accurate, and contact me as soon as possible if a correction is needed.

Shipping Damage

Please inspect your order when it arrives. If an item appears to have been damaged in transit, keep the product and all packaging and contact me as soon as possible with photographs so I can help resolve the issue.

Questions

If you have questions about shipping, delivery or product availability before placing an order, please contact me.